![]() Encryption delivers enhanced compliance and support for PCI (Payment Card Industry) customer data security regulations. Its sister company and customer services provider, Loop Customer Management Ltd, which has a 500 seat contact center, implemented the Impact 360 software to capture, evaluate and learn from customer interactions.Īs part of the implementation, Yorkshire Water and its customers will benefit from the encryption capabilities within Verint’s unified, analytics-driven Impact 360 Quality Monitoring solution. Yorkshire Water is an existing Verint customer and user of the company’s quality monitoring (QM) and call recording technology at its Regional Operational Control Center located in Bradford. Loop provides contact center operations for Yorkshire Water, a major provider of water and sewage services to 4.7 million people and 140,000 businesses across Yorkshire, U.K. ![]() Today announced that Loop Customer Management Ltd – the sister company and customer services arm of Yorkshire Water – has deployed the next-generation Impact 360 ® Quality Monitoring solution from Verint ® Witness Actionable Solutions ®. ![]() WEYBRIDGE, England & MELVILLE, N.Y.-( )- Verint ® Systems Inc. Through an engagement with Verint Impact Servicessm. “We implemented Impact 360 Workforce Management. ![]() Verint's unified, analytics-driven Impact. Yorkshire Water Customer Services Arm Deploys Impact 360.
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